Bravens has its global delivery operations centers in the U.S and India and our flexible delivery model optimizes resources and delivery location to best meet your needs. Remote monitoring services are provided 24 x 7 from any Bravens center.
Data Center Services
As technology has increasingly become prevalent and rapidly evolving in the enterprise, from differentiation of an enterprise’s products, optimization of the enterprise itself, and integration with suppliers and partners alike, the data center has become increasingly important, as well as costly and challenging, with the rapid evolution of change, to modernize and maintain.
IT Service Management (ITSM)/IT Infrastructure Library (ITIL)
Bravens applies ITSM and ITIL best practices to design and deliver effective and efficient infrastructure solutions. We support strategic initiatives, emerging technologies, upgrades and disruptive technology insertion. Bravens solutions span desktops, networks (including data, telecommunications and video), servers, applications, storage, desktops and mobile computing.
Service Desk/Help Desk
Bravens offers a spectrum of Service Desk support for 24x7x365 operations for our clients worldwide and their highly diverse user base. We support tens of thousands of users and manage sophisticated, mission-critical systems. By centralizing support, standardizing operating procedures, implementing service levels and ensuring repeatable processes, we are able to maintain a high level of customer satisfaction. We implement user-self service solutions to reduce the cost of service desk support while providing faster service to the end user.
Desktop Engineering, Operations & Maintenance
Bravens applies virtualization strategies across desktops and applications to improve IT resource utilization, standardize configurations and tools, centralize administration, improve security, and reduce operational costs. Bravens applies innovative technology solutions to address our customer’s challenges. We provide end-to-end support to perform testing, ensure effective transition of solutions to production including training of the operational staff, and provide early lifecycle support during initial deployment.